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• Anydesk App
• Anydesk Does Not Connect

AnyDesk provides a fast and easy to use iOS App. Connect to Windows Server, choose your preferred Input-Mode or use the special-keyboard to work on other platforms.
AnyDesk is compatible with iOS 11.0 or later.

• The address book is not yet available for iOS
  
• The license can’t be assigned to iOS/iPadOS/tvOS devices yet
  
• Remote view is only possible since version 12.0
• Remote-control is not possible due to restrictions of the vendor
  

AnyDesk 5.0.0 for iOS and newer
With AnyDesk 5.0.0 and later on iOS, the background limitation has been removed for incoming connections.
Please note if using an AnyDesk client older than the following:

The clipoard did not work when connecting to macOS. The clipboard should now work in any case, including clipboard file transfer. Please click the file button at the top of the AnyDesk window in order to receive files from the clipboard on macOS.

• AnyDesk 6.0.8 for Windows
• AnyDesk 6.0.1 for macOS
• AnyDesk 6.0.1 for Linux, FreeBSD, and Raspbian

you will receive a prompt asking you to update AnyDesk versions or to use the 'Remote Restart' action found in Actions on the AnyDesk toolbar.

Mouse pointer issue The app is amazing, but I encountered a problem recently on iPhone 6s. When the pointer is used to select various Excel cells or a number of files for example, and they are highlighted, the “right-click” mouse action (by long pressing) de-selects everything that was selected and only performs the “right-click” on the cell or file your mouse pointer is over. The latest version is installed in win10. Under task manager processes, I can see 2 background anydesk services, they're configured with unattended access. Once every few days, I can't connect to anydesk until I go to apps - anydesk and open the app by physically being in front of the PC. Connect to a computer remotely, be it from the other end of the office or halfway around the world. AnyDesk ensures secure and reliable remote desktop connections for IT.

Settings and Menu Tab

During session, open the Menu-Tab by swiping from left or right-hand side of the screen to control all aspects of the session.

Session Settings

• Choose Quality
• Session settings /permissions
• Choose Touchpad Mode
• Show remote cursor

Select Monitor

For remote devices with multiple monitors, choose the monitor to be displayed.

Show Keyboard

Blend soft keyboard in view.

Actions Menu

The Actions Menu provides the user additional options control the remote device:

1. Chat
2. Send SAS Command: Ctrl + Alt + Del (Windows)
3. Take a screenshot
4. Request elevation
5. Show system info

Special Keyboard

To manage keys for other platforms, the special keyboard provides additional keys.

File Transfer

For AnyDesk 5.1.0 and newer, file transfer between an iOS and non-iOS operating system is possible.

File transfer to and from tvOS devices is currently not possible.

Transfer a file from an iOS device to a non-iOS device:

1. Use the 'Share' action on the file you wish to transfer within the Apple File application, select 'More' then 'AnyDesk'.
   1. As of AnyDesk 5.2.0, this Share to AnyDesk feature is also available in the Apple Photos application.
2. AnyDesk will open where you can enter or select the AnyDesk-ID you wish to transfer the file to.
3. After the remote computer has accepted the AnyDesk connection, you can navigate to the folder you wish to place the File in and tap the red bar at the bottom to transfer the file.

Retrieve a file from a non-iOS device:

1. Enter the AnyDesk-ID/Alias of the device you wish to retrieve the file from on the iOS device
2. Hold the 'Connect' button and a prompt will appear asking if you want to 'Connect' regularly or start a File Transfer session.
3. Once the remote device has accepted the connection, the iOS device will be transferred to a File Explorer view.
4. Select the file you wish to retrieve and tap the red download button at the bottom of the screen.
5. Select the location where the downloaded file should be saved on the iOS device.

tvOS

AnyDesk for tvOS shares many of the features and settings from the AnyDesk for iOS app. Below you will find a tutorial of how to use our tvOS app which can also be found within the app itself.

Anydesk App

Anydesk Does Not Connect

• Only outgoing connections are possible at this time
  

• tvOS Tutorial

1. Reeboot the remote machine

Most of the time, a remote computer will function completely fine without a reboot, but in case you’re managing a session where the remote host machine requires a reboot and you reboot through the standard method, you won’t be able to resume the session without user interaction. Thankfully, with AnyDesk you will able to reboot the machine remotely (the Remote Reboot button must be clicked). To find that button, select „Actions“ (the menu with the flash symbol) and then „Restart remote machine“.

2. Optimize your screen

Especially if you’re working on a remote PC for hours, you might want to adjust the view to fit your needs. With AnyDesk, various visual settings can be adjusted to bring in the feel of actually using your local computer instead of a remote one. In the „Display“ settings you can set the defaults and you will be presented with several options:

• Original size: ensures that the transmission window has the same resolution as the remote computer’s desktop. The transmission window may, however, be bigger than the AnyDesk window. In this case, the view will scroll automatically with the mouse movement.
• Optimize monitor usage (stretch): ensures that the transmission window adapts to your local AnyDesk window or (if in fullscreen) monitor. This will stretch the image if your monitor’s resolution is larger than that of the remote computer.
• Optimize display (shrink): this allows AnyDesk to automatically adjust the size to fit your local monitor if it is too small. But it will not stretch the image, if your monitor is larger.
• Start new sessions in fullscreen mode: your entire monitor will be automatically filled with the image of the remote desk during a session. This is extremely helpful, if you intend to use the remote computer only without switching between applications on your local PC and the remote destop.

3. Show remote cursor

When we work with someone on his remote computer we won´t be able to know what the other user is trying to show as his mouse pointer is not visible by default. So to see the remote cursor you need to manually enable it. After you connect to the remote computer click on the „Display“ menu (with the screen icon) and at „Visual Helpers“ select „Show remote cursor“. Now, not only your desktop’s cursor is visible but also that of the remote desktop. This allows the remote user to point at certain elements on the screen.

4. Switch sides

In a regular remote support session, you will connect with your client (host computer) to view his desktop. But in case you would like to show or present something to your client without having to close and open a new session the other way around, you can select „Switch sides“ from the “Actions” menu, allowing your partner to view and control your desktop.

5. Unattended access

Setting up unattended access on a customer´s computer allows you to access their computer when the customer is not sitting in front of it, enabling you to provide unattended technical support at any time. Or if you wish to access your work computer from your laptop at home, this feature makes it possible. All you need to do is set a password in the “Security” tab of your work computer’s AnyDesk settings.

AnyDesk is super easy to use, but with the above tips, you should be able to really take advantage of its power – and make it feel like your remote computer is right in front of you!